Return shipments

We would like to point out that returns cannot be accepted
without prior contact with our team.
Therefore, please wait for our feedback!

Dear customer,

We hope that you are satisfied with our service.
However, if you wish to make a complaint or return a part,
we assure you that we will take care of it.

To make the process as smooth as possible, please contact our staff.

For core / old parts returns, please use our form.
Form: F372_000-Return-Form


Phone: +49 (0) 5674 704 -62
Form: FG010_001-Warranty


Phone: +49 (0) 5674 704 -21

Please send us the following data:

  1.     Name of the customer (or customer number)
  2.     Delivery note or invoice number
  3.     Article number of the part + quantity
  4.     Concrete (error) description


After receiving your e-mail, our team will get in touch with you,
to discuss the next steps.